Refund policy

Last updated: September 21, 2026

At CozyStride, we want you to love your shoes. If you're not completely happy, we're here to help.

30-Day Returns You have 30 days from the date your order is delivered to request a return. To be eligible, items must be:

  • Unworn (other than trying on indoors on a clean surface), unwashed and in new condition
  • In the original shoebox and packaging, with all tags and inserts included
  • Free of odors, stains, marks, pet hair or damage

How to Start a Return

  1. Email us at contact@cozystride.us with your order number and the item(s) you'd like to return, and tell us whether you want a refund or an exchange.
  2. We will reply within 1 to 2 business days with return instructions and the return address.
  3. Pack the item securely in its original box (please use an additional outer box or mailer so the shoebox is not damaged) and ship it back to the address we provide.

Return Shipping

  • Returns for a change of mind, or for a wrong size or color ordered, are the customer's responsibility for return shipping costs. We recommend a trackable service, as we cannot refund items lost in transit.
  • If we made an error (wrong item sent) or your item arrived damaged or defective, we will cover the return shipping cost and send a replacement or full refund.

Refunds

  • Once we receive and inspect your return, we will email you to confirm the result.
  • Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to post the credit.
  • The original purchase price of the item is refunded. Because we offer free shipping, no shipping fee is charged on the original order, and shipping is not refundable where applicable.
  • Items returned in a condition that does not meet the requirements above may be refused, or a partial refund may be issued.

Exchanges The fastest way to exchange for a different size or color is to return the original item for a refund and place a new order for the item you want, so it doesn't sell out. We're also happy to arrange a direct exchange on request, subject to stock availability.

Damaged, Defective or Incorrect Items Please contact us within 7 days of delivery at contact@cozystride.us with your order number and clear photos of the issue. We will arrange a replacement or refund at no cost to you.

Non-Returnable Items

  • Items worn outdoors, washed, altered or damaged after delivery
  • Gift cards
  • Items marked "Final Sale" at the time of purchase

Late or Missing Refunds If you haven't received your refund yet, first check your bank account, then contact your card company, then contact us at contact@cozystride.us.

Questions? CozyStride, 226 Ridgewood Ave, Minneapolis, MN 55403, United States contact@cozystride.us | +1 (612) 872-2415